Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, you don’t need to move all your belongings. Our team at Paul Davis Restoration of Tri-County, MD carefully assesses the affected areas to determine if any items need to be packed out for protection or to facilitate repairs. If so, we can move your belongings to a separate, secure location through our content storage/packout/moving services. On top of that, if needed, we are able to clean your belongings and restore them depending on the scenario.
Can I walk through my home while it’s drying?
We recommend limiting foot traffic in wet or drying areas to prevent accidents and ensure a faster drying process. If you need to walk through, wear appropriate footwear. Our technicians will guide you on how to safely move around.
My ceilings are wet. What needs to be done?
Our certified professionals will measure moisture levels and assess how far the water has traveled. In some cases, we may need to open parts of the ceiling to boost airflow or remove wet insulation. We’ll keep you informed throughout the process to ensure your home is protected.
How do you handle sewage contamination?
Sewage backup poses serious health risks, so our team follows strict safety protocols. We use industrial disinfectants to clean hard surfaces thoroughly. If porous materials like drywall or carpet are contaminated, we may need to remove and dispose of them for safety.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Water may bubble paint or seep behind walls into insulation.
– Wood Damage: Water can weaken wood, causing warping or rot over time.
– Flooring: Carpet and hardwood can be permanently damaged if not treated quickly.
– Electronics & Safety: Moisture can damage electrical systems and create safety hazards.
At Paul Davis Restoration of Tri-County, MD, we respond quickly to extract water and thoroughly dry all areas to prevent further damage.
How long does it typically take to dry a property?
Drying usually takes between 2–5 days, depending on how long the water was present and the materials affected. We monitor moisture levels daily to ensure efficient progress.
What services do you provide?
We offer white-glove, full-service Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Contents Cleaning, Reconstruction, Kitchen Remodeling, and Bathroom Remodeling. Our goal is to restore your property quickly and thoroughly. We handle it all from start to finish.
Do you handle insurance claims for clients?
Yes, we work with all major insurance carriers and provide direct billing. You won’t have to handle complex paperwork alone—we’ll keep you updated every step of the way.
Are you licensed, insured, and bonded?
Absolutely. We maintain all required licenses, full insurance coverage, and our technicians receive regular training and certifications to ensure top-quality service.
How quickly can you respond to an emergency?
We have a 24/7 emergency response team and typically arrive on-site within 1-2 hours. Fast response helps prevent mold growth and structural damage.
How do you assess the extent of the damage?
We use tools like moisture meters and infrared cameras to identify hidden water damage or structural issues, allowing us to develop an effective restoration plan.
What do you do to prevent mold after water damage?
We use industrial air movers, high-capacity dehumidifiers, and antimicrobial treatments to dry and protect your home, stopping mold before it can grow.
Do you offer any service guarantees?
We stand by our work and want our customers to have total peace of mind during and after the restoration process.
Are your cleaning products and methods eco-friendly?
Yes, whenever possible, we use environmentally friendly products that are safe for your family and pets while still providing powerful cleaning results.
What safety measures do you take on-site?
Our technicians follow IICRC and OSHA guidelines, wear appropriate PPE, and use containment methods to protect both unaffected areas and your family.
Can you remove tough odors like smoke or mildew?
Yes. We use advanced equipment, including ozone machines and hydroxyl generators, to fully eliminate odors—not just cover them up.
Do you provide post-restoration cleanup?
Definitely. After restoration, we handle complete construction cleanup.
Can I stay in my home during the restoration?
Depending on the extent of the damage, it may be safe to stay home. We’ll evaluate your specific situation and help you make the right decision.
How long does the entire restoration process take?
It varies—minor water damage may take a few days, while fire or mold restoration can take several weeks. We’ll provide a clear timeline and keep you updated.
What should I do if I have a water or fire emergency?
Ensure everyone is safe and call emergency services if needed. Then, contact Paul Davis Restoration of Tri-County, MD at 301-849-2837. Acting quickly can prevent further damage.
What types of properties do you serve?
We serve both residential and commercial properties of all sizes, including homes and large industrial buildings across Waldorf, Lusby, Lexington Park, Prince Frederick, and other areas in Tri-County Southern Maryland.
How expensive is it to treat mold in a home?
Costs vary based on how severe the issue is and what materials are involved. We charge a small inspection fee, which is credited if you choose us.
What health issues can mold cause?
Mold can worsen allergies and cause respiratory problems such as sneezing, congestion, and itchy eyes. It can also be dangerous for those with immune system issues. We act fast to ensure your indoor air stays safe.
Do I have to be home while you work?
Not at all. Many clients prefer to leave during restoration. We’ll keep your property secure and update you regularly on our progress.
Do you offer reconstruction if part of my home is demolished?
Yes! We provide full-service reconstruction—from demolition and debris removal to complete rebuilding and finishing work.
Do you offer 24/7 emergency services in Waldorf, Lusby, Lexington Park, and Prince Frederick?
Yes. No matter the day or time, our team is ready to respond. We aim to arrive within 1-2 hours to limit damage and begin restoration.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"We discovered that our second floor bathroom toilet was leaking down to our dining room ceiling. I called Paul Davis of tri-county, MD and they responded very quickly and showed care for our home and family health. They explained the process and were very patient with my dozens of questions and answered them all! I would definitely recommend them and will call them for other possible home improvement projects in the future!"
"I can not say enough great things about Paul Davis! After starting with a non-responsive company, switching to Paul Davis has been a breath of fresh air. Paul Davis stuck with me and advocated for me with my contemptible insurance company. Paul Davis presented great ideas and walked me through each and every step. Paul Davis has been diligent, responsive, communicative, and professional. I highly recommend Paul Davis of Tri-County!"
"When I noticed our bathroom sink had been leaking for some time, we contacted Paul Davis to evaluate the situation. They promptly arrived at our home and clearly explained how they could help. From my initial phone call to the in person visit, the team was extremely professional and understanding. They thoroughly explained the necessary steps, including mold mitigation and replacing our vanity. Thank you for getting the job done in a timely manner."
Our Service Area
Serving Tri-County, MD
- Lexington Park
- California
- Waldorf
- La Plata
- Indian Head
- Huntingtown
- Leonardtown
- Bensville
- Lusby
- Prince Frederick
- Chesapeake Beach
- Paris
